My Items Aren't Working - What Should I Do?

If your delivered items aren't working, please email our support team at team@elitepatiodirect.com.

In most cases, the issue can be resolved with troubleshooting (which we will help you with).

In other cases, defective parts are often covered by the manufacturer warranty included in you purchase. You may reach out to the manufacturer directly to initiate a warranty claim. Our support team is also happy to assist you with a warranty claim if you'd prefer to contact us.